Service Now ITSM
Service Now ITSM
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Job Description
Role: ServiceNow ITSM
SKILLS/EXPERIENCE PREFERENCES:
Dynamic and Proactive ITSM Professional:
- Proven selfmotivation and a successful track record in IT Service Management (ITSM) IT Operations Management (ITOM) technologies.
- Comfortable thriving in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
- Organized and analytical with the ability to work effectively in a team environment.
- Demonstrated ability to implement projects on time to meet project schedules.
- Capable of handling multiple priorities in a fastmoving environment.
- Application Portfolio Management (APM) Expertise:
- Essential expertise in Application Portfolio Management (APM).
- Emphasis on managing and optimizing the organizations portfolio of applications for enhanced efficiency and performance.
Technical Proficiency:
- Intermediate level experience with ServiceNow implementations.
- Understanding of the Common Service Data Model (CSDM)
- Proficiency in system integration using web services and other webbased technologies (XML HTML AJAX CSS HTTP REST/SOAP).
- Strong communication presentation and writing skills.
- Excellent troubleshooting skills with the ability to influence stakeholders and team members in a consultative fashion.
ServiceNow ITSM Modules:
- Handson experience in the development and implementation of ServiceNow ITSM modules:
- Asset Management
- Incident Management
- Change Management
- CMDB/Discovery
- Service Mapping/Dependency Mapping
- IT Asset Management
Technical Understanding:
Exposure to ServiceNow platform capabilities.
Understanding of technical and functional design requirements related to ServiceNow.
Scripting and Automation:
Proficient in creating and managing scripts and workflow.
Experience in one or more scripting languages: JavaScript Python PowerShell.
ITSM Fundamentals:
Fundamental understanding of ITSM ITIL
Understanding of CMDB.
ServiceNow Scripting Aspects:
Experience with Business Rules Script Includes UI Actions Scheduled Jobs all scripted aspects of the ServiceNow system.
Proficiency in ServiceNow client and serverside JavaScript and the ServiceNow APIs.
Web Services and Integration:
Scripted WebServices AJAX Business Rules JavaScript SOAP REST SSOSAML Setup and Integration of ServiceNow to Other Applications.
Customization Skills:
Customizing ServiceNow using UI Pages UI Macro & CMS using CSS HTML Jelly.
Implementation of Custom UI Changes with the usage of Web Technologies such as DOM HTML changes.
Employment Type
Full Time
