IT Support Specialist - 1st Level fmd
IT Support Specialist - 1st Level fmd
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Job Description
Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europes #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service not as a struggle: We are building an allinone IT platform combined with premium support. From user on and offboarding to service and support cybersecurity and device management deeploi covers the entire scope of a companys IT department.
Tasks
- You are the first point of contact for customers take calls and tickets and prioritize them independently
- You are committed to solving underlying problems
- You forward complex issues to our level 2 experts
- You ensure that problems are resolved quickly and in a customerfriendly manner
- You maintain accurate tracking of customer interactions and issues in our ticket system
- You provide excellent customer service and show empathy in supporting customers
Requirements
- You have successfully completed training as an IT specialist for system administration or have already gained professional experience as an IT support employee
- You speak English and German at C1 level
- You are interested in selfdevelopment and collaborative growth we will support your professional and personal development with paid certifications through our organization
- You have a strong service mindset and customercentered independent and solutionoriented work is important to you
- You work with a handson mentality
- You seek to join a company that values participation and encourages initiative
Benefits
- Join the IT revolution we are a small but fastgrowing team in Berlin and Munich with high ambitions experience how to scale a startup to Europes #1 IT Operating System
- Attractive compensation package incl. Virtual Stock Option Plan (VSOP)
- High responsibility and ownership from day 1
- Benefits: PNV ticket Swapfiets Urban Sports Club Corporate Benefits
- Office in Munich and BerlinMitteWe are looking forward to your application!
The deeploi Team
Employment Type
Full Time
