Telephone Operator

Roles and responsibilities

The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
  

Job Description

Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:

• Answer incoming calls promptly and professionally.
• Transfer calls to the appropriate departments or individuals.
• Handle and route voicemail messages to the correct recipients.
• Provide information to callers about the organization’s services, hours, and locations.
• Assist visitors and clients in a friendly and helpful manner.
• Perform basic clerical duties such as filing, data entry, and scheduling.
• Maintain and update phone directories and contact lists.
• Respond to emergency calls and escalate issues as necessary.
• Coordinate with relevant departments to manage urgent situations.
• Ensure a professional and courteous demeanor at all times.
• Maintain confidentiality and handle sensitive information appropriately.
• Escalate matters that concern other departments to improve overall guest satisfaction

• Connecting Calls: Manually routing calls by plugging and unplugging telephone lines on a switchboard.

• Assisting Customers: Providing information, answering inquiries, and helping callers reach their desired party.

• Handling Emergencies: Prioritizing emergency calls and ensuring they were connected promptly.

• Maintaining Records: Keeping logs of calls made, including time, duration, and any special requests.

• Managing Outgoing Calls: Assisting with long-distance calls, often by providing assistance with dialing procedures.

• Troubleshooting: Identifying and reporting technical issues with lines or equipment.

• Providing Directory Assistance: Helping callers find phone numbers and addresses.

Desired candidate profile

Diploma in Tourism/ Hospitality Management
Minimum 2 years of relevant experience in a similar capacity
Strong verbal communication and active listening skills.
Proficiency with telephone systems and office software.
Ability to handle multiple calls and tasks simultaneously.
Excellent organizational and time-management skills.
Results and service oriented with an eye for detail
Ability to multi-task, work well in stressful & high-pressure situations
Assist visitors and clients in a friendly and helpful manner.
Perform basic clerical duties such as filing, data entry, and scheduling.
Maintain and update phone directories and contact lists.
Respond to emergency calls and escalate issues as necessary.
Coordinate with relevant departments to manage urgent situations.
Ensure a professional and courteous demeanor at all times.
Maintain confidentiality and handle sensitive information appropriately.
Escalate matters that concern other departments to improve overall guest satisfaction