drjobs Field Service Engineer العربية

Field Service Engineer

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Kuwait City - Kuwait

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Kuwaiti

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

  • Represents Abbott in a professional manner at all time to develop and preserve a favorable customer relationship and achieve customer satisfaction.
  • Supports the service team and ensures success by coaching and counseling them.
  • Performs emergency repair and preventative maintenance at customer site.
  • Performs modification and engineering updates at customer site.
  • Gives customers instructions on how to change instrument parts, on how to apply the instrument related software.
  • Prioritizes service calls within assigned area.
  • Prepares detailed documentation of each service call. Sells service agreement renewals
  • Troubleshoots problems associated with the instrument, operator and any application.
  • Identifies situations creating customer dissatisfaction and implements corrective action to resolve
  • Implements major product upgrades relative to their assigned product group
  • Work as Technical coordinator and advisor for specific product group
  • Monitor the Spare parts usage and inventory for his product and as per Abbott standard.
  • Create ideas and action plan to improve the Service department and customer satisfaction.

Required Qualifications

Experience in troubleshooting as well as contacts to customers are of advantage knowledge of the diagnostics market, electronic, mechanical and chemical knowledge,.

  • Bachelors of Bio-medical engineering.
  • 5-10 years of experience in related field (Abbott Instruments Experience is and advantage)

Know The Business

Understand both customers and market. Decision based on facts on logical experience. Identifies problems and trends

Drive For Results

Sets higher goals and achieves with quality. Focus on performance indicators. Assessment and self-assessment knowledge

Innovation

Establish innovative ideas and programs to increase customer satisfaction and service department effectiveness.

Team Work

Create a Positive Team Work environment within Service Department plus Sales and Marketing to synchronize efforts of achieving company goals


Desired candidate profile

  • Technical Expertise: Strong understanding of the equipment and systems you are working on, including mechanical, electrical, and software components.

  • Troubleshooting Skills: Ability to diagnose and resolve technical issues efficiently, often under time constraints.

  • Customer Service Orientation: Strong interpersonal skills to interact with clients and provide excellent service, ensuring their needs are met.

  • Communication Skills: Clear verbal and written communication skills to explain technical issues and solutions to clients and team members.

  • Time Management: Ability to manage multiple service calls and prioritize tasks effectively to meet deadlines.

  • Problem-Solving: Analytical skills to assess situations, identify problems, and develop effective solutions.

  • Adaptability: Flexibility to work in varying environments and conditions, often requiring travel to different locations.

  • Safety Awareness: Knowledge of safety protocols and regulations to ensure safe working practices in the field.

  • Documentation Skills: Proficiency in maintaining accurate records of service calls, repairs, and maintenance activities.

  • Technical Software Proficiency: Familiarity with diagnostic tools, software applications, and mobile devices used in field service work.

  • Team Collaboration: Ability to work collaboratively with other engineers, technicians, and support staff.

  • Continuous Learning: Willingness to stay updated on new technologies, equipment, and industry trends.

Employment Type

Full-time

Department / Functional Area

Engineering

About Company

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