Asset Manager
Asset Manager
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Job Description
Title: Asset Manager
Location: Harrisburg PA (This position is remote for now but in the future could be hybrid)
Duration: Longterm Contract
Job Description:
Skills:
ITIL Foundation Certification
Minimum of 24 years experience with BMC Remedy (version 20.02) or equivalent ITSMtool
Strong working knowledge of the CMDB and Asset Management methodology tools terminology and industry best practices
Excellent communication skills listening verbal and written including meeting management and facilitation.
Excellent organization skills with proven ability to manage multiple assignments and priorities successfully delivering with high quality.
Excellent customer service skills servicing and interfacing with individuals across IT(customers) in different roles
Proficient using all Microsoft applications(Word Excel Outlook and Teams)
Description of Duties:
Serve as the backup Asset Manager.
Develops and implements processes and procedures for tracking and analysing software hardware and equipment through the lifecycle.
Provides day to day operational & maintenance support of production issues troubleshooting/debugging and resolving of issues related to Asset Management module in Remedy and Service Now.
Conducts annual inventory audit and develops processes and procedures for consistency.
Performs bulk uploads of asset data.
Identifies and performs audits on asset data.
Develops and maintains asset related foundation data.
Develops asset reports for users and management.
Creates user accounts site information hardware and product categorizations and support groups.
Participates in user acceptance testing.
Manages fixed and floating licensing for Asset Management Module.
Create send user documentation.
Develops and conducts training.
Required/Desired Skills:
At least 5 years experience as an Asset Manager
Minimum of 24 years experience with BMC Remedy (version 20.02) or equivalent ITSM tool
ITIL Foundation Certification
Strong working knowledge of the CMDB and Asset Management methodology tools terminology and industry best practices
Excellent communication skills listening verbal and written including meeting management and facilitation.
Excellent organization skills with proven ability to manage multiple assignments and priorities successfully delivering with high quality.
Excellent customer service skills servicing and interfacing with individuals across IT (customers) in different roles
Proficient using all Microsoft applications (Word Excel Outlook and Teams)
Regards
Soni Mishra
Technical Recruiter
SDK Software Inc (Siri InfoSolutions Group)
(D)
Employment Type
Full Time
