As the Director of Events you will be assisting the Director of Sales & Marketing to achieve superior business results in the areas of ensuring outstanding guest service team member engagement favorable financial outcomes strategic leadership and talent development culture innovation and event operations.
- Consistently offer professional friendly and engaging service.
- Manage all activity related to the Event Sales & Services Office; ensuring all service standards are followed.
- Ensure the Health & Safety standards as well as departmental policies and procedures are complied with.
- organization and supervision of assigned conventions and catering events; ensuring that group resumes conference agendas event orders etc are prepared and distributed accurately and efficiently to ensure operational success.
- preparing annual budget for approval.
- developing annual business and marketing plans for the department.
- preparing monthly forecasts and departmental budgets ensuring accuracy and achievement.
- Attend/lead necessary meetings within hotel that effect/are effected by the Event Sales & Services department.
- Plans and executes complex group events such a full or partial hotel buyouts as assigned by the reporting manager.
- Conduct any/all site inspections as required.
- Handle appropriate file workload; setting the example for departmental colleagues.
- Establish and maintain rapport with clients prior to during and post conference exceeding their expectations and encouraging repeat business.
- Drive function space optimization/maximization to ensure best utilization of space for guest experience and financial performance of department.
- Play active role in local community through associations memberships and involvement. Be an ambassador of the hotel within the local community.
- Handling departmental recruitment hiring and onboarding of new team members
- Inspire highperforming multicultural multigenerational teams that build the ACCOR Events talent pipeline.
- Lead with ACCOR culture engaging with Team Members through direct and meaningful interactions.
- Motivate and provide a work environment in which team members are productive.
- Listen and respond to team members needs while having an opendoor policy.
- Manages group and interpersonal conflict effectively.
Qualifications :
Your experience and skills include:
- 6 years of hotel event planning experience required.
- Positive and expert problem solver.
- Hospitality Business degree preferred.
- Able to work in highpressure environment.
- Creative and passionate about events and customer service
- Excellent interpersonal and communication skills; a team player/mentor
Remote Work :
No
Employment Type :
Fulltime