Medical Receptionist

Roles and responsibilities

MindWell is seeking a professional and friendly Medical Receptionist to join our dedicated team. As the first point of contact for our patients and visitors, the Medical Receptionist plays a crucial role in creating a welcoming atmosphere and ensuring a seamless patient experience. The ideal candidate will possess excellent communication skills, a keen attention to detail, and a genuine passion for helping others.

Key Responsibilities:

The Medical Receptionist will greet and welcome patients and visitors with a positive and professional demeanor, setting the tone for their experience. You will manage phone calls, answer inquiries, and efficiently schedule appointments. Assisting patients with the registration and check-in processes is essential, ensuring accuracy in data entry and record-keeping.

Confidentiality is a top priority, and you will be responsible for maintaining patient privacy in compliance with HIPAA guidelines. Handling and resolving patient concerns with empathy is vital, and you will escalate issues as necessary to ensure optimal care. You will also coordinate with medical staff to facilitate timely patient flow and effective communication within the office.

In addition to managing electronic health records (EHR), ensuring all patient information is accurately documented will be part of your duties. You will process payments and co-pays, providing receipts and invoices as needed, and maintain the cleanliness and organization of the reception area to foster a welcoming environment.

Desired candidate profile

Qualifications:

To be considered for this position, candidates should have at least a high school diploma or equivalent; a Bachelor’s degree in a related field is a plus. Previous experience in a medical office or healthcare environment is preferred, as it demonstrates familiarity with the unique demands of the role.

Strong communication and interpersonal skills are crucial, along with a customer service orientation that prioritizes patient satisfaction. Proficiency in using office software, medical record systems, and appointment scheduling tools is expected. The ability to multitask and thrive in a fast-paced environment while maintaining attention to detail is essential for success.

Demonstrating professionalism and a commitment to patient confidentiality is paramount. Fluency in both English and Arabic is a must, allowing us to serve a diverse patient population effectively. Additionally, candidates should be willing to work morning and evening shifts to accommodate our operational needs.

At MindWell, we value our team members and are dedicated to fostering a supportive work environment. If you are looking to make a meaningful impact in the healthcare field and enjoy working with people, we invite you to apply for the Medical Receptionist position. Join us in providing exceptional care and support to our patients!