Customer Engagement Manager - Techifide
Customer Engagement Manager - Techifide
Posted on :
21-10-2024
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Job Description
REMOTE FROM BRAZIL CVS MUST BE SUBMITTED IN ENGLISH.
As the Customer Engagement Manager you will be responsible for developing and maintaining longterm relationships with our clients ensuring they are fully engaged with our products and services. You will work closely with the sales marketing and product teams to deliver a seamless customer experience and you will leverage your experience working with tech startups to tailor customer engagement strategies that foster growth and innovation.
Key Responsibilities:
- Customer Relationship Management: Build and maintain strong longterm relationships with clients to ensure a high level of engagement and satisfaction with our products and services.
- Engagement Strategies: Develop and implement customer engagement strategies that support retention and growth with a focus on enhancing the customer journey.
- Tech Startup Engagement: Utilize your experience working with tech startups to foster relationships with earlystage companies helping them leverage Techifides products to scale and grow their businesses.
- Customer Feedback: Act as the voice of the customer collecting and analyzing feedback to guide product improvements and inform business strategies.
- Onboarding & Training: Oversee the onboarding process for new clients ensuring they have the tools and resources needed to fully engage with our offerings.
- CrossFunctional Collaboration: Work with sales product development and marketing teams to align on customer engagement strategies and deliver a seamless experience.
- Performance Monitoring: Track customer engagement metrics provide regular reporting to leadership and continuously improve engagement tactics based on performance data.
- Problem Resolution: Address client issues working proactively to find solutions that enhance customer satisfaction and prevent churn.
Qualifications:
- Bachelors degree in Business Marketing or a related field.
- Proven experience (1 years) in customer success client management or engagement roles.
- Experience working with tech startups is highly preferred with an understanding of their unique challenges and growth needs.
- Strong interpersonal skills with the ability to communicate effectively at all levels of an organization.
- Excellent problemsolving skills and the ability to think strategically about customer engagement.
- Familiarity with CRM systems and customer engagement platforms.
- Ability to work in a fastpaced environment and manage multiple priorities simultaneously.
What We Offer:
- Competitive salary with performancebased bonuses.
- Comprehensive benefits package.
- Opportunity to work in a fastpaced innovative environment.
- Career growth and leadership opportunities.
Remote Work :
No
Employment Type
Full Time
Key Skills
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