Call Center SpecialistCustomer Care Specialist HealthCare
Call Center SpecialistCustomer Care Specialist HealthCare
Posted on :
20-10-2024
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Job Description
Job Title: Call Center Specialist/Customer Care Specialist (HealthCare)
Location: Remote
Duration /Term: Long Term Contract
Job Description:
- Education: Any graduate (Arts Science Commerce Business) or a high school diploma.
- Typing skills: Minimum typing speed of 25 words per minute with an accuracy of 90% or higher.
- Communication skills: Strong verbal and written communication skills with the ability to remain calm under pressure especially when dealing with medical professionals.
- Experience: Minimum 2 years of direct customer service experience in a call center environment.
- Previous experience in a healthcare or health insurance setting is preferred
Key Competencies:
- Strong analytical skills with a keen attention to detail ensuring logical and customerfocused issue resolution.
- Ability to analyze interpret and derive actionable insights from research findings.
- Skilled in using independent judgment to manage and handle confidential information with discretion.
- Capable of making sound administrative and procedural decisions.
- Effectively responds to inquiries from providers and Purchase Orders (POs) while engaging with both internal and external customers to address daytoday credentialing and privileging matters.
- Actively contributes to Performance Management Targets by maintaining the required Average Handling Time (AHT) and adhering to scheduled breaks and rosters.
- Proven track record of managing high volumes of work efficiently.
- Strong organizational and prioritization skills with the ability to complete tasks within established deadlines.
- Proficiency in utilizing reference materials effectively.
- Handson experience working with MS Office tools.
Key skills: Call Center Specialist/Customer Care Specialist HealthCare Pharmacy Customer Care Specialist Health Insurance Customer Service Healthcare Claims Support Specialist Patient Care Coordinator Medical Billing Specialist Medical Support Services Specialist
Employment Type
Full Time
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