Cloud DevOps Support Engineer
Cloud DevOps Support Engineer
Posted on :
20-10-2024
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Job Description
Job Title: Cloud DevOps Support Engineer
Location: Atlanta GA/Dallas TX/Remote
Duration: 8 months
Term: Contract
Job Description:
Experience Desired: 08 Years.
Responsibilities:
- Oversee and optimize AWS and Azure cloud infrastructure and services to ensure peak performance reliability and cost efficiency.
- Continuously monitor system performance proactively identifying areas for improvement possibility of issues and implementing solutions.
- Partner with development teams and product teams to address cloudrelated issues providing technical support and guidance.
- Assist in establishing cloud security protocols managing access controls and addressing networklevel requirements and concerns.
- Administer internal DNS records (Active Directory and Route53) ensuring timely updates based on user requests and operational needs.
- Ensure the stability and availability of cloud platforms through regular monitoring and proactive incident management.
- Quickly troubleshoot and resolve cloudrelated incidents serving as a key point of contact for escalations.
- Own cloud platform issues collaborating with AWS Enterprise Support to secure resolutions root cause analyses and permanent fixes.
- Stay informed on the latest cloud technologies and industry trends to drive innovation and improvement.
- Provide support to application teams ensuring adherence to cloud compliance standards and best practices.
- Deliver realtime support during critical client events such as new product introductions ensuring seamless operations.
- Participate in a rotational oncall support schedule addressing urgent issues as they arise.
- Manage primary support for container technologies including Kubernetes facilitating deployment and management processes.
Qualifications:
- Bachelors degree in Computer Science Engineering or a related field.
- Proven experience as a Lead Cloud Engineer managing largescale production environments in AWS and Azure.
- Indepth knowledge of AWS and Azure services along with best practices for cloud architecture and deployment
- Understanding of Google Cloud Platform and its services with the ability to integrate them as needed.
- Strong grasp of networking concepts cloud security principles and DNS management.
- Proficient in both Linux and Windows operating systems.
- Experience in managing production Kubernetes clusters is a significant plus.
- Excellent verbal and written communication skills with the ability to articulate technical concepts clearly to crossfunctional teams.
- Strong individual contributor as well as a team player who thrives in collaborative environments demonstrating ownership and accountability for tasks.
- Familiarity with automation tools and a mindset geared towards process improvement will be advantageous
- Exceptional troubleshooting and problemsolving skills with a strong analytical approach.
- A customerfocused approach to problem resolution ensuring that solutions meet user needs and enhance satisfaction.
- Certifications on public cloud (eg: AWS Certified Solutions Architect Azure Administrator) will be advantageous
Key Skills:
AWS Azure Cloud Support DNS Active Directory
Employment Type
Full Time
Key Skills
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