Client Operations Executive
Client Operations Executive
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
We are offering......
- Hybrid work arrangement (work from home/office)
- 15 to 18 days Annual Leave
- 16 weeks Maternity / 14 days Paternity Full Paid Leave
- Discretionary Bonus
- Free Priority Pass Membership (unlimited airport lounge access)
About this role......
- Support in ensuring B2B accounts are setup and administered efficiently and effectively.
- Handle B2B clients enquiries and complaints
- Identify and support on cases investigation and resolution issues
- Responsible for the invoice / reports and other documentations with clients in a timely manner
- Work with Operations Managers to acquire and maintain expert knowledge of all aspects of B2B accounts
- Maintain a strong awareness of good practice business processes and policy compliance
- Perform adhoc project as assigned
You might fit for the role if you have......
- Degree in Business Administrationor related disciplines
- Minimum 3 years of working experience preferably in customer services operations or project management
- Account servicing or Sales Support/Administration experience preferably in banking / finance industry
- Excellent interpersonal customer servicing and problemsolving skills
- Assertive initiative methodical detailoriented highly organized in work procedures computer literacy are all prerequisite.
- Excellent command of written and spoken English Chinese (Cantonese and Putonghua) and Japanese (N1 level is preferred)
- Proficient in other Asian languages such as Korean is an advantage
Employment Type
Full Time
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