Desktop Support Technician
Desktop Support Technician
Posted on :
19-10-2024
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Job Description
Role Desktop Support Technician
Location Irvine CA / Palo Alto CA
Duration Long Term
JOB DESCRIPTION
Responsibilities:
- Experience with Deploying updating optimizing and troubleshooting Windowsbased and Macbased workstations in a corporate environment leveraging ConfigMgr Microsoft Intune Jamf (Casper) and other system management tools
- Experience with Wired/Wireless networks VPN Collaboration tools (Chat and Video Conferencing) A/V devices and conference room systems.
- Support Experience with Office365 all major browsers 3rd party popular applications encryption software antivirus solutions Virtual Desktop Infrastructure (VDIs) DNS DHCP Active Directory file and printing services and shared drives
- Familiarity with the standard helpdesk ticketing tools (ServiceNow Jira)
- Ability to coordinate and communicate at all levels within the organization
- Business Stakeholders Vendors Suppliers Sr Managers and CLevel Execs
- Tech Savvy Ability and passion for learning new technology and tools
- Passion for Customer Support
- A drive to help endusers get what they need to do their jobs the best they can.
- A sense of satisfaction from assisting the endusers in getting what they need on time
Prioritization Skills
The ability to analyze support requests and prioritize them based on impact
Discipline The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email chat or other adhoc communication
Ability to articulate technical solutions to nontechnical users in simple and easytounderstand terms
Employment Type
Full Time
Key Skills
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