Support Services Project Manager
Support Services Project Manager
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Job Description
Role: Support Services Project Manager
Location : Onsite
NOTE : CANDIDATES SHOULD BE LOCAL TO LOUISIANA
Project Overview
In an effort to digitize the agencys file rooms LA Dept. of Energy and Natural Resources is looking for consulting services to perform an assessment of their current practices and develop an actionable roadmap to effectively digitize the paper files and store the documents into a repository that will allow users throughout the agency to have access. Data gathering sessions will need to be performed with multiple agency departments and regional offices. The current process involves desktop scanning indexing and storing documents into the Oracle document repository. After scanning documents are available for public viewing using the Sunrise application. Physical documents are boxed and shipped to La. State Archives after scanning. A small portion of the documents that need to be scanned require an oversize scanner. LDENR wants to set up a centralized scanning location for all paper documents to get processed. The centralized scanning will be to process the file room documents as well as any new documents that the agency needs to archive.
Duties/Responsibilities
Provide daytoday project management support.
Activity and resource planning.
Creation of project documentation: daily weekly semimonthly and monthly status reports; project
schedules and plans meeting minutes risks and issues other documentation as needed.
Analyzing project risks and issues help identify ways to mitigate risks.
Process monitoring.
Monitor project deliverables.
Provide daytoday support for ongoing processes.
Provide ongoing evaluation and improvements for processes; work in needed areas to provide
support services for the agencys workload demands.
Documentation of specifications and requirements tracking.
Conduct cost/benefit analysis
Required Experience
Proven experience as a Project Manager in IT projects with a focus on support services and operations management.
Experience in process monitoring and improvement strategies within government or public sector organizations.
Ability to create comprehensive project documentation including schedules status reports risks and issue tracking.
Strong knowledge of costbenefit analysis techniques and risk mitigation strategies.
Experience in managing both internal teams and external stakeholders including vendors and contractors.
Proficiency in using project management tools such as MS Project Jira or similar software.
Familiarity with State procurement laws and regulations.
Demonstrated ability to manage multiple projects simultaneously and deliver them on time and within budget.
Excellent communication and leadership skills with a focus on crossfunctional collaboration.
Experience in IT services management operations and support within large organizations
Employment Type
Full Time
