Amazon Connect Architect
Amazon Connect Architect
Posted on :
19-10-2024
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Job Description
Job Description
Donato Technologies established in 2012 excels as a comprehensive IT service provider renowned for delivering an exceptional staffing experience and prioritizing the needs of both clients and employees. We specialize in staffing consulting software development and training catering to small and mediumsized enterprises. While our core strength lies in Information Technology we also deeply understand and address the unique business requirements of our clients leveraging IT to effectively meet those needs. Our commitment is to provide highquality customized solutions using the optimal combination of technologies.
Job Summary
Role: Amazon Connect Architect
Location: Wilmington DE / Jersey City NJ
Responsibilities:
- The role also involves designing and implementing enterpriseclass security network and systems management solutions while continually optimizing stack and infrastructure for cost efficiency performance availability and security.
- Migrate Modernize and deploy customer call centers to the Amazon Connect platform Architect and design third party integrations with Amazon Connect
- Develop feature functionality for Amazon Connect
- Work internally to improve and develop products and services related to Call Center as a Service primarily operated by Amazon Connect.
- You will collaborate with sales teams leading solutions architects and engineers in the solutioning and delivery process focusing on public cloud architectures aligned with industry standards like the AWS WellArchitected Framework.
- Key responsibilities include discovering assessing mobilizing and executing client migrations leveraging the latest public cloud service offerings to optimize environments minimize technical debt and reduce operating costs.
- An automationfirst approach is pivotal in implementing and maintaining client solutions.
Desired qualifications encompass a wellrounded IT Operations background handson experience with AWS Connect familiarity with various AWS services and active AWS Associate certifications. - Successful candidates will possess a track record of technical consulting architecture engagements and managing AWS environments along with proficiency in Infrastructure as Code (IaC) and configuration management languages.
- Help in design and implementation of AWS Cloud contact center solutions.
Work with customer IT Architecture team to design the endtoend solution and provide technology guidance. - Implementing Genesys Speech Analytics on top of the Genesys Interaction Recording Platform
- Participate in migration efforts in cloud contact center and provide assistance as the Subject Matter Expert in the migration and deployment of the solutions.
- Provide cost savings though infrastructure and server consolidation
Provide solution optimization and process improvement with unique template IVR and interaction routing
Required Qualifications:
- At least 12 years of IT experience in customer service technologies including Contact center cloud based Products solution design and implementation; also experienced in omnichannel and AI/ML solutions.
- Handson experience in Experience in functional design for contact center solutions;
Experience helping customer build business cases - Experience should include people and team management enterprise architecture and technical leadership.
- Proficient in conducting Cloud contact center solutions roadmap sessions with business leadership vendor architecture and sales support.
- Experience providing digital experience business automation solutions using AI/ML as well as contact center technologies
- Successful track record managing software evaluations for cloud migrations for customer service channels
- Experience setting up pilots and POC for solution evaluations and further migration to production solutions
- Expertise in managing and leading technology mergers as a result of organizational acquisitions.
- Experience in providing technology architecture for contact center migration from on premise to cloud and managed several contact center technology projects from design and technology perspective.
- Demonstrated understanding of how to create learning documents best practices on AWS cloud solutions and working experience with AWS professional services.
- Able to provide cost savings solution optimization process improvement for current organization and previous clients
- Capable of suggesting solutions like call back hybrid EWT and managed for a successful implementation
- Experienced in leading operational automation for contact center management and monitoring
- Also skilled in leading major technology transformations in contact center and AI/ML techn
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Employment Type
Full Time
Key Skills
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