Sales Agent

Roles and responsibilities

• Present and promote all Mowasalat (Karwa) and Karwa Academy services.
• Identify and assess customers’ needs, based on the direct interaction at the Kiosk.
• Supply the company management with reports on customer needs, problems, interests, and potential for new products and services.
• Collect and process direct customer feedback and complaints in cooperation with the Mowasalat customer service center.
• Keep abreast of best practices and promotional trends and make respective suggestions.
• Manage potentially large amounts of customers.
• Generate sales leads through a competent and positive representation of the company and good knowledge of the company offerings.
• Instill trust in the company through open, knowledgeable and interactive communication.
• Keep records of customer interactions; and establish and file documents.
• Collect and collate customer information (contact details etc) to establish and keep an up-to-date customer database.
• Go the extra mile to handle customer requests.
• Job descriptions are written to reflect major accountabilities and will not describe all the tasks which may be performed by an individual. The incumbent shall perform any additional related duties assigned by the respective line manager to meet operational requirements

• Self-Motivated:

  • Highly motivated and driven to achieve and exceed sales targets, demonstrating a proactive approach to sales.

• Interpersonal Skills:

  • Strong interpersonal skills to build and maintain relationships with clients and colleagues.

• Resilience:

  • Ability to handle rejection and setbacks, maintaining a positive attitude and persistence in pursuing sales opportunities.

• Additional Qualities

• Customer Focus:

  • A strong commitment to understanding customer needs and delivering exceptional service.

• Problem-Solving:

  • Strong analytical and problem-solving skills to address client concerns and find effective solutions.

• Time Management:

  • Excellent organizational skills to manage time effectively, prioritize tasks, and meet deadlines.

Desired candidate profile

• Sales Skills:

  • Strong ability to sell products or services, with effective techniques in prospecting, closing, and relationship management.

• Communication Skills:

  • Excellent verbal and written communication skills, with the ability to engage and persuade clients effectively.

• Negotiation Skills:

  • Proficient in negotiation techniques to secure favorable terms for both the client and the organization.

Personal Attributes

• Self-Motivated:

  • Highly motivated and driven to achieve and exceed sales targets, demonstrating a proactive approach to sales.

• Interpersonal Skills:

  • Strong interpersonal skills to build and maintain relationships with clients and colleagues.

• Resilience:

  • Ability to handle rejection and setbacks, maintaining a positive attitude and persistence in pursuing sales opportunities.

Additional Qualities

• Customer Focus:

  • A strong commitment to understanding customer needs and delivering exceptional service.

• Problem-Solving:

  • Strong analytical and problem-solving skills to address client concerns and find effective solutions.

• Time Management:

  • Excellent organizational skills to manage time effectively, prioritize tasks, and meet deadlines.

Additional Qualifications

• Technical Proficiency:

  • Familiarity with CRM software and sales tracking tools to manage leads and customer interactions effectively.

• Industry Knowledge:

  • Knowledge of the specific industry or market, including competitors, trends, and customer preferences.