Workshop Supervisor

Roles and responsibilities

• Supervised a team of technicians to deliver premium car detailing services to customers.
• Ensured high quality work and quick delivery.
• Booked, registered and managed customer appointments.
• Communicated with the customers about the estimate service duration and prices.
• Performed vehicle inspections to note down all pre-existing damages on the vehicles.
• Performed quality inspections during and after the technicians’ work.
• Handled all complaints and closed them in alignment with our company policies and
  

standards.

• Collaborated with external car dealerships to exchange referrals and promote each other.
• Collaborated with marketing team to launch online campaigns.
• Organized and approved on technicians’ vacations and annual leaves.
• Attended auto events and expos to network and introduce our brand in the market.
  

June/2021 - Jan/2024 Sales Specialist, Vitoria trading and contracting, Doha - Qatar

• Established and maintained relationships with construction firms, contractors, architects, and project managers.
• Provided on-site technical support and troubleshooting to ensure project success.
• Developed and implemented sales strategies to penetrate the construction market and
  

achieve sales targets.

• Worked closely with estimating and project management teams to ensure accurate and
  

competitive pricing.

• Monitored project progress and addressed issues that arise during the execution phase.
• Ensured compliance with industry standards, regulations, and client specifications.
• Conducted market research to identify trends, competitor activities, and potential growth
  

areas in the construction sector.

From March/2019 - March/2021

Call center agent, Abdullah Abdulghani & bros - Qatar

• Managed large amounts of inbound and outbound calls in a timely manner.
• Followed communication scripts when handling different topics Identify
  

customers' needs.

• Clarified information, researched every issue, and provided solutions and
  

alternatives to customers.

• Seized opportunities to upsell products when they arise.
• Kept records of all conversations in our call center database in a comprehensible way.
  

Skills:

• Technical:
• Microsoft Office: Word, Excel and PowerPoint. o CRM: Autoline. o Graphic Design: Photoshop & Canva. o Mechanical Engineering CAD: SolidWorks. o Coding: Arduino, JavaScript, HTML.
• Soft: o Sales and Customer satisfaction. o Friendly and a team player. o Excellent and clear communication. o Punctual. o Leadership. o Management. o Time management.

Desired candidate profile

• Technical Proficiency:

  • Strong understanding of workshop operations, machinery, and tools relevant to the industry (e.g., automotive, manufacturing, construction).

• Leadership Skills:

  • Proven ability to lead, motivate, and develop a team, fostering a positive and productive work environment.

• Problem-Solving:

  • Excellent analytical and problem-solving skills to address operational challenges and improve processes.

Personal Attributes

• Communication Skills:

  • Strong verbal and written communication skills for effective interaction with team members, management, and stakeholders.

• Attention to Detail:

  • Meticulous in overseeing work quality, ensuring compliance with safety and industry standards.

• Adaptability:

  • Ability to adjust to changing priorities and manage multiple tasks effectively.

Additional Qualities

• Safety Awareness:

  • Commitment to maintaining a safe work environment and ensuring compliance with health and safety regulations.

• Time Management:

  • Strong organizational skills to prioritize tasks and manage workflow efficiently.

• Continuous Improvement:

  • A proactive approach to identifying opportunities for process improvement and operational efficiency.

Additional Qualifications

• Certifications:

  • Relevant certifications or training in safety, machinery operation, or workshop management can be advantageous.

• Software Proficiency:

  • Familiarity with workshop management software and tools for tracking projects, inventory, and personnel.