Concierge

Roles and responsibilities

Experience: Prior experience in a receptionist or administrative role with exposure to accounting functions preferred.

Accounting Knowledge: Familiarity with accounting principles and booking software

Customer Service: Strong interpersonal skills and the ability to engage with clients and visitors professionally.

Communication Skills: Excellent written and verbal communication skills.
Guest Services
Welcoming Guests: Greet guests warmly and assist with check-in/check-out processes.
Information Provider: Offer information about local attractions, dining options, and events.
Reservations and Arrangements
Booking Services: Make reservations for restaurants, tours, transportation, and entertainment.
Event Planning: Assist guests in organizing special events, such as weddings or parties.
Problem Solving
Guest Inquiries: Address and resolve any guest complaints or special requests promptly.
Emergency Assistance: Provide support during emergencies, coordinating with security or medical services if needed.
Local Expertise
Recommendations: Offer personalized suggestions based on guest preferences, including hidden gems and local favorites.
Transportation Arrangements: Assist with arranging taxis, shuttles, or car rentals.
Administrative Duties
Record Keeping: Maintain records of guest preferences and feedback for future reference.
Coordination: Collaborate with other hotel departments (housekeeping, maintenance, etc.) to fulfill guest requests.
Upselling and Promotion
Service Promotion: Inform guests about hotel services and special packages to enhance their stay.
Loyalty Programs: Encourage enrollment in loyalty programs or special memberships.

Desired candidate profile

• Experience: Previous experience in hospitality, customer service, or a concierge role is highly desirable.

Skills

• Communication: Excellent verbal and written communication skills; able to engage with diverse guests effectively.
• Problem-Solving: Strong analytical skills to address and resolve guest issues quickly and efficiently.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Tech Savvy: Proficient in using hotel management software and other digital tools for reservations and guest services.

Personal Attributes

• Interpersonal Skills: Friendly, approachable, and confident demeanor to build rapport with guests.
• Attention to Detail: Meticulous in ensuring guest requests are accurately fulfilled.
• Local Knowledge: Familiarity with local attractions, restaurants, and events to provide tailored recommendations.
• Flexibility: Willingness to work varied hours, including evenings, weekends, and holidays.

Additional Qualities

• Proactive Attitude: Anticipates guest needs and takes initiative to enhance their experience.
• Team Player: Collaborates well with other staff members to ensure seamless service.
• Cultural Sensitivity: Respectful and understanding of diverse cultures and backgrounds