Reporting tothe Rooms Division Manager responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service.
- Lead and assist the Room Divison Manager in the daytoday operation of the department and ensure service standards are followed.
- Conduct regular inspections of all guest rooms / Public Areas.
- Identify training needs and train all Supervisors and Colleagues as required.
- Work closely with the Maintenance department to address all guest room repairs and ensure proper communication channels are followed through.
- Address all guest concerns and react quickly logging and notifying proper departments accordingly.
- Balance operational administrative and Colleague needs.
- Follow departmental policies and procedures.
- Report necessary maintenance items.
- Follow all safety and sanitation policies.
- Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
- Follows all policies and procedures ascertained by the hotel.
- Attend meetings and training sessions as required.
- Any additional duties assigned.
Qualifications :
Qualifications
- 2 years relevant experience required with 1 year of which in a supervisory role; preferably in a large hotel or comparable facility
- Excellent detailed knowledge of housekeeping operations
- Basic training skills
- Excellent interpersonal communication (verbal and written) organization multi tasking problem solving skills; detail oriented
- Working knowledge of Property Manager preferred
- Proficient with Microsoft Office suite required
Remote Work :
No
Employment Type :
Fulltime