Guest Service Associate - Housekeeping
Guest Service Associate - Housekeeping
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Primary Responsibilities
Operation
- Attend daily briefings and takes on daily assigned tasks
- Candidate should have minimum 1 year of experience in laundary.
- Understand the difference in guest levels (VIPs) and Room Categories
- Clean and maintain areas of responsibility according to standards and procedures
- Replenish guest supplies and ensure that guests requests are promptly attended to
- Report damage or malfunction in hotel rooms/areas to Supervisor
- Maintain equipment in a proper state of cleanliness
- Maintain a section room report as well as a daily productivity report
- Reports lost and found articles to the housekeeping office immediately
- Handle guest complaints tactfully and report incidents or any other irregularities to Supervisor in a timely manner
- Report unusual behavior/activities in guestroom floors/ public areas to Supervisor
- Record room status in allocated section accurately
- Carry out valet services when required (e.g. delivery of linen processing laundry orders)
Other Responsibilities
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the assigned by the Management
- Establish and maintain effective employee working relationships
Main Complexity/Critical issues in the Job
Respond professionally politely and efficiently to extraordinary requests and complaints from guests.
Qualifications :
Diploma or Degree in Hospitality
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Company Industry
Key Skills
- Anti Money Laundering
- Electro Mechanical
- General Insurance
- AECOM
- Export Sales
- Accident Investigation
