Plan implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit postmortem promotion report to F&B Manager upon completion of promotion
Implement and maintain control measures to ensure that food & beverage costs productivity labour costs and operating supply costs for the outlet is in line with budget
Build a good relationship with guests or regular patrons. Try to remember individual patrons names and their preferences to extend a personalized service
Handle guests complaints and comments tactfully and efficiently
Handle all administration work pertaining to cashier/bar operation requirement and companys policies
Maintain department communication logbook and updated notice board
Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guest.
Qualifications :
Strong leadership interpersonal and training skills
Good communication and customer contact skills
Familiar with F&B promotions and sales strategic.
Service oriented with an eye for details
Ability to work well in stressful & highpressure situations
A team player & builder
A motivator & selfstarter
Wellpresented and professionally groomed at all times
Good reading writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Minimum 2 years of relevant experience in a similar capacity
Good working knowledge of MS Excel Word & PowerPoint
High degree of professionalism with sound human resources management and business acumen capabilities
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