Duty Manager
Duty Manager
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
As Duty Manager your key responsibilities include:
- Provide efficient friendly and professional service to all guests.
- Delivering the best Guest Experience
- Attention to detail in order to ensure a luxurious environment for all guests
- Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
- Ensure the safety and security of Hotel Guests and their property whilst staying at the Hotel
- Cover Duty Manager shifts as required including weekends and public holidays as well as the occasional night manager shift.
- Excellent leadership skills confident to train new team members. effectively in department and hotel operations.
- Lead by example guiding the team through active use of Accor values and code of conduct.
- Deputies in the absence of the Front Office Manager.
Qualifications :
- Previous experience in a similar role preferably within a 5 star luxury environment
- Excellent communications skills both verbal and written
- Familiarity with luxury service standards is a plus
- Willingness to work weekends and public holidays as part of the job role
- Experience with Opera PMS/Cloud and Micros
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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