Manager - Instructional Designer
Manager - Instructional Designer
Posted on :
19-10-2024
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Job Description
Job Details
Instructional Designers in this role get to:
- Develop training materials: Script training content. Review and apply required changes to meet standards. Communicate with SME to validate changes. Collaborate with the project team to meet project requirements.
- Participate in implementation: Schedule and deliver trainthetrainer sessions. Identify the items that need to be available before during and after training and receive confirmation from the training delivery owner that all technologies and facility requirements are enabled or prepared.
- Conduct training evaluation: Evaluate the training to determine if the objectives were met using Kirkpatricks Four Levels of Evaluation. Check L1L4 results lessons learned and implementation issues log.
Qualifications
To succeed in this position you must:
- Have expertise in the ADDIE and SAM process Blooms Taxonomy and other relevant instructional models
- Have excellent written and verbal communication skills
- Have experience in writing training materials
- Have strong facilitation and classroom management skills (preferred but not required)
- Know adult learning principles constructivism and other learning theories
- Have experience developing multiple projects at one time successfully even when those projects may fall outside of core responsibilities
- Have demonstrated ability to communicate effectively with peers driving diverse workgroups to collaborative solutions
- Have a strong interest and commitment to customer satisfaction and delivering worldclass customer service
- Develop required materials as stipulated in the projects statement of work (classroom training virtual training selfpaced or elearning courses)
- Evaluate the training to determine if the objectives were met using Kirkpatricks Four Levels of Evaluation
- Have a minimum of one year experience in customer or technical support service or business process outsourcing (BPO) environment
- Have a bachelors or college degree with a minimum of two years experience in a learning and development environment focusing on training curriculum design development and delivery (equivalent education or experience may be substituted for any of the above)
Nonnegotiable Qualification:
- ISD experience in a BPO
Remote Work :
No
Employment Type
Full Time
Key Skills
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