Technical Customer Support German
Technical Customer Support German
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Salary Not Disclosed
1 Vacancy
Job Description
David Kennedy Recruitment is working with a leading outsourcing/BPO company that is looking to recruit a Germanspeaking Technical Customer Support for their offices in Thessaloniki.
Position: Technical Customer Support
Location:Thessaloniki Greece
Employment type: Fulltime
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Interact with users through various channels (via email phone and chat)
- Analyze and evaluate users specific account setups and previous interactions to recommend solutions
- Troubleshoot technical questions including software hardware and logistic questions
- Escalate complex issues and provide context to the reason for the escalation.
REQUIREMENTS:
- Native/fluentin German both oral and written. Fluent in English (at least C1 level)
- Previous experience in customerfacing role (B2B or B2C)
- Basic coding understanding with the ability to read the code
- Prior experiencein multichannel customer support
- Excellent communication skills (both oral and written)
- Demonstrated ability to work through complex technical problems
- Strong attention to detail
- Working schedule: Monday to Friday 09 AM 06 PM.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Referral program
- Relocation support
- Guidance and tools to reach your full potential.
Employment Type
Full Time
