Customer Success Specialist- English-speaking markets

We are looking for eager and motivated people who want to join our CustomerSuccess team for our Englishspeaking markets. If you are a native speaker of this market do not hesitate to apply and start your new challenge with Avantio .

About us

Avantio with more than 20 years of experience is a vacation rental software whose mission is to provide dynamic and innovative cloudbased technology solutions for holiday rentals. The holiday rental sector is in a phase of transformation and expansion. Avantios commitment is to provide agencies with the tools specifically designed for their growing needs along with the best possible customer service experience.

Based in Valencia and with sales teams in the USA in Avantio you will discover a highly qualified team made up of toplevel professionals in an international environment.

Description:

The Customer Success department is a key player as it is an opportunity generator in customer relationship management. This department comes into play once our product has been sold and works towards the success of the product and the benefit of the customer.

Therefore the main goal of the CustomerSuccess Department is to understand in depth the business of our partners knowing exactly which of our products can help them develop their business.

On the other hand it will be oriented to increase software adoption among customers increasing their loyalty so that their business is strengthened.

The CustomerSuccess Manager role will have the following functions:

• Customer Relationship Management.
• Maintain strong longterm relationships with existing customers.
• Act as the primary point of contact for customer enquiries.
• Understand customer needs and ensure that software products or services meet those needs.
• Implement and develop processes to improve usage and satisfaction at different levels of existing customers.
• Ensure that customers effectively use and fully benefit from software solutions.
• Resolve customer issues or concerns quickly and efficiently working with internal teams where necessary.
• Identify opportunities for cross or upselling within current accounts.
• Work closely with technical support development and product teams to manage implementations resolve technical issues and ensure delivery of upgrades or new functionality.
• Provide detailed reporting on customer product needs for possible development.
• Regularly track account performance report key metrics and analyse data to identify improvements.
• Inform the customer about product updates new features or enhancements.
  

What are we looking for

• Native Englishspeaker.
• 2 3 years of work experience in sales or account management.
• High level of Spanish.
• Solid knowledge of software products.
• Excellent communication and negotiation skills.
• Ability to solve problems in an efficient and customer oriented manner.
• Proficient in the use of CRM such as Salesforce and other customer management tools.

Useful:

• Previous experience in account management in the software or holiday rental sector.
• Familiarity with B2B and sales processes.
• Attention to detail strong organizational skills and a focus on the quality of work.
• Experience in SaaS (Software as a Service) software sales.
• Ability to work in a dynamic and goalbased environment.
• Average knowledge of excel.

What do we offer

• We are a leading global provider of solutions services and technological tools for holiday rentals with a stable projection.
• Stable fulltime contract.
• Salary: 20k bonus.
• Training provided by the company: we offer free Spanish and English lessons for all our employees as well as trainings about tools or skills useful for your role or team.
• Flexible working hours.
• We currently have a hybrid working system which means that we come two days a week and three days of telework .
• Possibility to build a longterm career. We offer you activities tasks and responsibilities that will allow you to grow professionally and personally.
• Reducedprice healthcare insurance
• Worklife balance: afternoon off for childrens birthdays and support during their first days at school :)
• Carsharing: the possibility of giving your colleagues a lift in your car (monthly extra from the company) or you can travel to work with colleagues free of charge.
• A dynamic and multicultural environment with more than 24 nationalities to get to know.
• The opportunity to work in a young and international team. We currently have 175 employees with cultural diversity.
• Attractive facilities and atmosphere: lounge areas with sofas (pingpong table table football...) fully equipped cafeteria (coffee fresh fruit...) and a roof terrace with interesting views. We have fun!
• Employment advice: a small guide to help you with all your documentation (NIE social security number or how to register in a place...).

At Avantio we look for people who identify with our values: we care we constantly help each other we communicate a lot (both internally and with our clients and partners) and we learn from each other. We want you to make this project yours too!

One of the most important things is the good atmosphere in the Avantio team and in order to maintain and further develop it the company is involved in this. We have two big events where we all get together: Avantio Summer Event and Xmas dinner. In addition during the year we are also encouraged to get together in what we call internally The Extracurriculars the company provides us with different activities: paddle courts twice a week volleyball courts during the summer and we have a football team that plays matches monthly

Added to all this are the more informal meetups we have all year long as we have a great Afterwork group thanks to which we get together to do multiple activities (go bowling ice skating or just meet up for a drink) and it allows us to get closer to people from all departments!

We provide the necessary tools and opportunities to grow professionally. You will be challenged so that you can develop your professional career and this will lead to the growth of the company. In other words the skys the limit

If all this describes you and you want to work in a young international company with these values dont hesitate to apply!