General Manager

Roles and responsibilities

The Mall General Manager (GM) is responsible for the overall performance, management, and success of the shopping mall. This role involves strategic planning, operational oversight, financial management, and leadership of various teams to ensure the mall’s smooth operation and profitability. The Mall GM drives the mall’s long-term vision, ensuring that it remains a premier shopping destination, while building strong relationships with tenants, customers, and the local community.

Key Responsibilities

• Develop and implement long-term strategies to drive the mall's growth, including tenant mix, marketing initiatives, and customer engagement.
• Prepare, manage, and oversee the mall's annual budget, ensuring profitability and cost- effectiveness.
• Lead the leasing strategy, working closely with the leasing team to attract, negotiate, and manage tenant leases.
• Ensure a high-quality tenant mix by aligning with market demands and ensuring tenant retention.
• Oversee daily operations of the mall, ensuring that all departments (security, housekeeping, maintenance, etc.) function efficiently.
• Develop marketing strategies, promotions, and events that drive footfall, increase sales, and enhance the mall's image.
• Implement strategies to improve customer satisfaction and experience, ensuring the mall is a welcoming and enjoyable destination.
• Hire, train, mentor, and evaluate performance of all department heads and staff.
• Ensure the mall complies with local regulations, including health, safety, and legal standards.
• Regularly review safety protocols and implement emergency procedures, ensuring that staff are trained to handle potential crises.

Desired candidate profile

• Bachelor’s degree in business administration, real estate, retail management, or a related field (master’s degree preferred)
• 10-15 years of progressive experience in mall/retail management.
• Proven experience in managing large properties, diverse teams, and multiple stakeholders.
• Exceptional communication, negotiation, and interpersonal skills.
• Financial expertise, including budgeting, forecasting, and cost management.
• Strong leadership and decision-making skills.
• Implement strategies to improve customer satisfaction and experience, ensuring the mall is a welcoming and enjoyable destination.
• Hire, train, mentor, and evaluate performance of all department heads and staff.
• Ensure the mall complies with local regulations, including health, safety, and legal standards.
• Regularly review safety protocols and implement emergency procedures, ensuring that staff are trained to handle potential crises.