Delivery Manager
Delivery Manager
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
Delivery Manager
100%
Tokyo
/
:
- Ensure high level of customer satisfaction through seamless delivery
- Coordinate with the Clients and update the regular workflow/status of deliverables/Dashboards
- Communicate with the customer on a regular basis to discuss operational issues and Critical to Quality (CTQ) delivery and to build rapport with the customer Monthly/Quarterly Business reviews with the client
- Manage customer relationships through regular communication with clients
- Manage and resolve escalations and issues raised by customers
- Prepare and report process performance metrics to stakeholders
- Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value
- Analyse customer feedback at desired intervals and initiate ways to improve the score
- Account Mining Proactively identify opportunities for additional business with customer
- Adopt best practices from other processes/ verticals etc
- Share value addition and best practices across teams
- Identify & Optimize key cost drivers
- Identify opportunities for Growth
- Participate in management discussions (Governance discussion Management forums with customer)
- Effective planning in terms of process delivery people & client engagement
- Manage Service Level Agreements / metrics as agreed upon with the client
:
- Should have 10 to 12 yrs of Exp in Project Management & governance. Must have exp on Infrastructure & migration Project
- Good in Documentation & communication
- Must worked on large Project which involves infra service & migration
- Good understanding of Infra technologies
Delivery Manager
100%
Tokyo
/
:
- Ensure high level of customer satisfaction through seamless delivery
- Coordinate with the Clients and update the regular workflow/status of deliverables/Dashboards
- Communicate with the customer on a regular basis to discuss operational issues and Critical to Quality (CTQ) delivery and to build rapport with the customer Monthly/Quarterly Business reviews with the client
- Manage customer relationships through regular communication with clients
- Manage and resolve escalations and issues raised by customers
- Prepare and report process performance metrics to stakeholders
- Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value
- Analyse customer feedback at desired intervals and initiate ways to improve the score
- Account Mining Proactively identify opportunities for additional business with customer
- Adopt best practices from other processes/ verticals etc
- Share value addition and best practices across teams
- Identify & Optimize key cost drivers
- Identify opportunities for Growth
- Participate in management discussions (Governance discussion, Management forums with customer)
- Effective planning in terms of process delivery, people & client engagement
- Manage Service Level Agreements / metrics as agreed upon with the client
:
- Should have 10 to 12 yrs of Exp in Project Management & governance. Must have exp on Infrastructure & migration Project
- Good in Documentation & communication
- Must worked on large Project which involves infra service & migration
- Good understanding of Infra technologies
Employment Type
Full Time
Key Skills
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