Customer Experience Associate
Customer Experience Associate
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Handle inbound queries from customers and provide technical and product support via multiple channels (phone email chat Whatsapp)
- Systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- Continually collaborate with multiple departments to understand and develop product knowledge.
- Ownership to improve processes by analyzing escalated cases and working crossfunctionally to reduce resolution time and improve the customer experience.
- Support in various adhoc audits and other internal control initiatives on an ongoing basis.
- Be a great culture fit have the startup energy and be ready to be always on the move.
Requirements
- 13 years of experience in Customer Support Customer interaction Negotiation
- Experience in the field of Interior Design / Insurance/ Healthcare/ECommerce is an added advantage.
- Handon experience in handling customers Exceptional verbal & written communication skills
Benefits
- Open Door Policy
- Work in a pleasant environment with little hierarchy
- Dynamic working environment in a growing firm
- Strong support from peers
Customer Relationship Management (CRM), Customer Experience, Customer Retention, Customer Service, Oral Communication, Organization Skills, Negotiation, Business Client Relations, Interpersonal Skills, Phone Manner
Education
Any Bachelors degree 1-3 years of experience in Customer Support, Customer interaction, Negotiation Experience in the field of Interior Design / Insurance/ Healthcare is an added advantage. Hand-on experience in handling customers Exceptional verbal & written communication skills
Employment Type
Full Time
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
