FB Hostess

• Maintain complete knowledge of:
• Dining room layout table/seat/section numbers proper table setups room   capacity hours of operation price range and dress code
• Restaurant reservation procedures
• Daily house count arrivals departures VIPs
• Scheduled inhouse group activities locations and times
• All department policies / service procedures
• Answer telephone within 3 rings using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments ensuring compliance to departmental standards.
• Ensure that all menus check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book preassign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat Guest accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day.
• Maintain positive guest relations at all times.
• Be familiar with hotel services / activities to respond to guest inquiries accurately.
• Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
• Monitor guests reactions and confer frequently with management to ensure guest satisfaction.
• Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
• Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
• Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
• Promote a cooperative working climate maximizing productivity and quality.
• Do table visits systematically at each meal period to ensure guest satisfaction.
• Promote F&B Outlets to each customer in down time.
• Successful completion of the training process.
• To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
• To assist in Menu printing.

Administration

• To collect all general requisitions and food & beverage requisitions.
• To prepare and record all inventory on daily monthly and quarterly basis.
• Report any engineering issues and make a request for the same.
• Maintain daily logs and update the Logbook on daily basis.

Financial and Revenue Responsibilities

• To assist in carrying out monthly quarterly biyearly yearly inventory of operating equipment.
• To perform cashiering functions and to ensure that the outlet cashiering procedures are strictly adhered to.
• To perform beverage inventory on a daily basis and informing the management of any discrepancies on a daily basis.

Guest Service Responsibilities

• To establish a professional rapport with guests and maintain good customer relationship.
• To handle guest enquiries in a friendly courteous and efficient manner.
• To be fully knowledgeable about all bar products wine and cocktail recipes.

GENERAL DUTIES:

• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotels Employee Handbook and to adhere to the hotels rules and regulations and in particular the policies and procedures relating to Fire Hygiene Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
• To attend training and meetings as and when required.

Confidentiality

• Ensure confidentiality and secure storage of all intellectual property and data bases both hard copy and electronic. Adhere to Accor Internet and Email policy
• Ensure Hotel Customer and Staff information or transactions are kept confidential during or after employment with the company. 

Qualifications :

Qualifications

• Relevant experience as a F&B Hostess or similar is an asset  
• Diploma/ BS degree in hospitality management business administration or related field
• Excellent communication skills & guest engagement skills 
• Excellent problem resolution skills along with outstanding communication and active listening skills
• Ability to work flexible hours
• Proficiency in English

Remote Work :

No

Employment Type :

Fulltime