Reservations Executive
Reservations Executive
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below but not limited to these:
- Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion abandoned call rate and quality assurance.
- Ensure travel agency commissions reservations sales conditions profile tracking and guest recognition is checked completed and updated accordingly.
- Maintain accuracy of arrivals including billing VIP status and other guest preferences.
- Maintain high level of performance within the reservations guest experience including the support for the reservations and operations team.
- Ensure that a RevPRO culture is spread in the hotel through regular liaison with operational and call centre teams.
- Manage rooming lists corporate bookings and crew blocks as required.
Qualifications :
Qualifications:
- Minimum of 3 years of relevant experience in the reservations sales
- Strong working knowledge of CRS PMS RESAWeb or distribution systems
- Details Orientated
- External and internal environment understanding
- Ability to work effectively and contribute in a team
- Great communication presentation and influencing skills
- Customer/Commercial focus
- Multicultural awareness and able to work with people from diverse cultures
- Flexible and able to embrace and respond to change effectively
- Selfmotivated and energetic
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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