Guest Service Associate - Housekeeping
Guest Service Associate - Housekeeping
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Purpose
This position is responsible for providing consistent housekeeping service to guest rooms balconies bathrooms restaurants public areas and circulatory areas that meets the hotels standards of cleanliness and presentation.
Reporting to Housekeeping Manager
Key Interactions
Internally
- Engineering
- Finance
- Front Office
- F&B
- Kitchen
- Talent & Culture
Externally
- Guests
Primary Responsibilities
Operation
- Attend daily briefings and takes on daily assigned tasks
- Understand the difference in guest levels (VIPs) and Room Categories
- Clean and maintain areas of responsibility according to standards and procedures
- Replenish guest supplies and ensure that guests requests are promptly attended to
- Report damage or malfunction in hotel rooms/areas to Supervisor
- Maintain equipment in a proper state of cleanliness
- Maintain a section room report as well as a daily productivity report
- Reports lost and found articles to the housekeeping office immediately
- Handle guest complaints tactfully and report incidents or any other irregularities to Supervisor in a timely manner
- Report unusual behavior/activities in guestroom floors/ public areas to Supervisor
- Record room status in allocated section accurately
- Carry out valet services when required (e.g. delivery of linen processing laundry orders)
Other Responsibilities
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the assigned by the Management
- Establish and maintain effective employee working relationships
Main Complexity/Critical issues in the Job
- Respond professionally politely and efficiently to extraordinary requests and complaints from guests.
Span of Control
Nature
Budget responsibilities
Not applicable
Revenue responsibilities
Not applicable
Headcount
Not applicable
Competencies
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Selfmotivated and energetic
- Must be wellpresented and professionally groomed at all times
Qualifications :
- Primary school education
- Good oral proficiency in English language
- No experience is required training will be provided
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
