Executive Lounge Manager
Executive Lounge Manager
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
Executive Lounge Manager
Embark on a journey of excellence as an Executive Lounge Manager where you will play a pivotal role in shaping unforgettable experiences for our distinguished guests. From the moment they step into our exclusive lounge until their departure you will orchestrate a seamless and luxurious stay that exceeds expectations.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
What you will be doing:
- Greet checkin respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through upselling
- Conduct cleaning and quality checks of all equipment glassware cutlery chinaware napkins etc. during the setup of the executive lounge
- After the setup and before the arrival of guests and also during a new setup within the service time she/he must check the quality of the setup and ensure a welcoming appearance
- Coordinate with the Guest Relations team to ensure professional and engaging service to all guests in the lounge
- Cary out the end of day closing of the lounge and ensures that all cashiering duties are performed in line with the procedures
- At the end of the shift or the day she/he has to communicate all information that the next shift staff has to know for smooth running of the operations
- Escorts guests to their tables and recommends food and beverage items and special promotions if available
- Conducts an efficient and courteous service to the VIP guests
- Manage daytoday operations efficiently including staffing scheduling and resource allocation.
- Implement and enforce operational procedures to maintain a seamless and wellorganized executive lounge environment.
Qualifications :
Your experience and skills include:
- Service focused personality is essential
- experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English
- additional languages are a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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