Guest Experience Agent
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities:
Reporting to the Director of Front Office responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service
- Greet all guests as they enter and exit the hotel while ensuring service standards are followed
- Engage in conversation with first time visitors showing them the lobby and offering directions as required
- Assist guests regarding hotel facilities and promotions in an informative and helpful way
- To follow department policies procedures and service standards
- To follow all safety policies
- Other duties as assigned
Qualifications :
- Previous guest service experience required
- Must possess a professional presentation
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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