Outlet Manager Christinas
Outlet Manager Christinas
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Job Description
Who are we
Mondrian is built on a team of visionaries at the forefront of hospitality cuisine design and entertainment. Our lifestyle moments are forged with highlycurated and passionate service. We are committed to authenticity sophistication mastery and innovation. Our mission has been to make food and beverage the heart and soul of our hotels. Our stage is the world. Our time is now. We are an equal opportunity employer.
What do we expect of you
Reporting into the Assistant F&B Manager you ensure that Mondrian guests have exceptional dining experiences. You are responsible for the financial performance of the venue and that the team you lead is expertly trained and well supported. You are a seasoned restaurant manager and will draw upon your professional experience to lead an exciting and efficiently running operation. You are a skilled communicator to both colleagues and guests alike. You are well organized. You are composed under pressure wellgroomed and are enthusiastic about service. Your ability to identify onboard train and develop personnel is key.
How your day looks:
Identify onboard train and develop personnel. Manage performance and conduct periodic review of staff. Develop retention plan.
Collate information from BOH & FOH regarding daily operation. Disseminate information about daily ops to wider team.
Ensure that standards and procedures are being understood and practiced. Continuously ideate on workflow efficiencies.
Maintain a CRM database to identify and nurture key guest relationships. Lead service recovery efforts when necessary.
Organise activations and group bookings at the venue. Align with brand partners. Liaise with marketing team to maximise communication benefits.
Be fully accountable for budget and P&L management.
Manage inventory and inventory reporting. Investigate causes of variance.
Oversee relationships with vendors. Ensure favourable trade terms.
Set preventative maintenance schedule for all relevant operational equipment.
Guarantee compliance where relevant (hygiene licensing employment etc)
Prepare reports to communicate (daily monthly quarterly. Etc) performance results to the executive team. Identify opportunities for improved performance and growth.
How do you deliver this
Tell It Like It Is Be authentic honest direct sincere & professional.
Build Rapport Be engaging reliable thoughtful helpful energetic & empathetic.
Gain Trust Be dependable deliver on promises take ownership & follow through.
Play To Win Be original bold cutting edge and decisive.
Right Here Right Now Be attentive meticulous determined & impressive.
Qualifications :
Job Requirements:
- Possess 13 years of relevant working experience. Preferably in F & B industry.
- Able to do shift work including weekends and public holidays.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
