Housekeeping Supervisor
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
Reporting to the Housekeeping Manager responsibilities and essential job functions include but are not limited to the following:
- Maintain the presentation as requested at hotel/ department meetings and committees
- Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations
- Handle guest concerns and react quickly logging and notifying proper areas to service them
- Actively participate in daily briefing daily warm up and department meetings
- Ensures Room Attendants are informed daily about VIPs extras priority in their section
- Ensures checkout rooms are returned in a timely manner
- Verify rooms with Privacy Please indicators and coordinate make up with Room Attendants
- Assist with and lead Room Attendant Turndown Attendant and House Attendant with daily duties
- Train and coach colleagues on expected standards of service
- Conducts daily inspections of guestrooms and floors
- Be knowledgeable on all current guest services and events in the hotel
- Inspect show rooms guestrooms guest elevator foyers storage and supply rooms and Room Attendants carts and closets to ensure the quality of work of the Housekeeping Team
- Notify Room Attendant/ House Attendant of any deficiencies found and return to correct when applicable. Reinspect corrected room
- Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day
- Report any damage special cleaning change of soft furnishings etc. to Royal Service on any issues in all areas of the hotel
- Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant
- Must be able to perform all Room Attendant and House Attendant duties
- Work with all Housekeeping staff to maintain and improve guest service scores
- Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed
- Ensures all Lost and Found items are sent to Royal Service
- Ensures any Health/Safety matters are reported and followed up
- To conduct proper handover with each day Floor Supervisor to keep seamless information flow
- To check any late check outs and nonchecked rooms for update before 6:00pm
Qualifications :
- Fluency in English (verbal & written) is essential
- High school diploma preferred or equivalent
- Minimum 1year experience in a supervisory capacity in a hotel housekeeping environment
- Proven training skills
- Experience with Hotel Property Management System MicrosOpera desirable
- Must be proactive with a meticulous eye for detail
- Strong organizational supervisory and communication skills
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful highpressure situations
- Must be effective at listening to understanding and clarifying the concerns and issues raised by coworkers and guest
- Must be able to perform assigned duties with attention to detail speed accuracy followthrough courtesy cooperativeness and work well with limited supervision
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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