Room Attendant
Room Attendant
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
GENERAL MISSION
- To make the guest feel welcome in providing personalized service and ensure that guests experience all the comfort they expect from a 5star hotel.
- To provide cleaning service to guestrooms and respond to guests requests ensuring maximum guest satisfaction in accordance to Hotel established standards.
- To make sure that all rooms are well supplied and ready on time.
- To clean guest floors and surrounding service areas in accordance to the standard required by our hotel.
TECHNICAL RESPONSIBILITIES
- Receive work assignment and keys then proceed to assigned area.
- Clean guestroom in the following order: early guests request occupied room with makeup sign check guestrooms prior to the time of arrival occupied rooms check out rooms.
- Turnsin all lost and found items to housekeeping office.
- Keeps floor linen room closet clean and locked at all times.
- Refolds linen and arranges shelves.
- Completes special daily work assignment.
- Does physical room status check then fills out room status report form.
- Fills out working assignment sheet as each room is completed.
- Does special cleaning project assigned by the superior.
- Pickup room service trays and trolleys left inside guestrooms or hallways and place them at the service area.
- Replenishes and tidies up maids cart in preparation for the next shifts task.
- Clean the housekeeping equipment after every use.
- Notify superior of any guests who are sick or suspicious looking character on the floors.
- Notify the Supervisor of the presence of guest pets and electrical appliances.
- Report to superior defective machines tools cleaning equipment immediately.
- Be aware of guest needs and services provided by housekeeping.
- Greet guest at the corridor/entrance door and assist with check in.
- Ensure that rooms are cleaned before the guest returns.
- Update extra items in the room and arrange on guest request or as per history.
- Checks and replenishes minibar items.
- Sends guest clothing to laundry and ensure timely return.
- Carries other services asked for by guest.
- Ensure a high standard of cleanliness of corridor and public areas.
- Raise alarm immediately if fire / smoke are detected on the floors.
- Report to order taker / supervisor any discrepancies damages or losses of hotel property in guestroom and hallway
- Notify the Supervisor and office of value belong in guest room
- Distributes daily newspapers to guest room
- Assists in training new room attendant
Reports to order taker rooms that are not done and why Write down also in the floor endorsement logbook.
Qualifications :
- A proven ability to manage multiple projects and deadlines; works well under pressure
- Previous housekeeping experience an asset
- Excellent communication and organizational skills
- Strong interpersonal skills and a love of working as part of a team
- Highly responsible & reliable
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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