Incentives Meetings Events Coordinator
Incentives Meetings Events Coordinator
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
Incentives Meetings & Events Coordinator
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities like Planet 21
What you will be doing:
Reporting to the Incentives Conventions & Meetings Manager or her designate responsibilities and essential job functions include but are not limited to the following:
- Maintaining and improving the hotels catering business as well as any other market segment assigned.
- Maintaining existing relationship with clients as well as solicit new business to achieve sales targets.
- To establish and maintain rapport with clients prior to throughout and post conference exceeding their expectations and encouraging repeat business.
- To expedite function bookings prepare function resumes event contracts and agreements to all departments in the hotel.
- Tracking and analysis of competitive set pricing and yield strategies gaining the ability to predict the competition set reaction to changes in the marketplace.
- Consistently offers professional engaging and friendly service
- Responsible for the sales and management of all group bookings of meeting rooms or more that do not require catering (with the exception of breakfast).
- This also includes the management of PCO group blocks relating to inventory payment and group setup where that group does not include catering.
- Handle enquiries for group bookings via fax email or phone during the shift communicate immediately and provide a reply or confirmation within a reasonable timeframe (24 hours).
- Handle any other department issues related to groups (follow up on prepayment routing vouchers)
- Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
- Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
- Produce reports and statistics as requested by the Incentives Conventions & Events Manager. This will include but is not exclusive to Group Wash and Business Turndown reports and 3month Group Forecasts.
- Manage Group payments cancellations rooming lists and terms and conditions.
- Maintains a precise filing system for all Group reservations and correspondence.
- Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).
- Performs all reservations duties including making and entering reservations as required (email fax phone).
- Handle guest complaints and enquiries in an efficient and professional manner and ensure the ICME Manager is informed of any guest feedback
Qualifications :
Your experience and skills include:
- Previous sales or F&B experience is preferred
- Computer literate in Microsoft Window applications and or relevant computer applications required
- Excellent communication skills both written and verbal required
- Strong interpersonal and problemsolving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Highly passionate and energetic coordinator willing to evolve in an innovative fun and fast paced environment.
- Previous experience is an asset
- 23 years experience in Hotel Sales
- At least a degree in Hotel Management or Hospitality Management
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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