Housekeeping Supervisor
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Job Description
Maintains a presence as requested at hotel / department meetings and committees
Complies at all times with Accor standards and regulations to encourage safe and efficient hotel operations
Actively participate in daily briefing daily warm up and department meetings
Ensures Room Attendants are informed daily about VIPs extras priority in their section
Ensures checkout rooms are returned in a timely manner
Verifies rooms with Privacy Please indicators and coordinate make up with Room Attendants
Assists with and lead Room Attendant Turndown Attendant and House Attendant with daily duties
Train and coach colleagues on expected standards of service
Conducts daily inspections of guestrooms and floors
Be knowledgeable on all current guest services and events in the hotel
Inspects show rooms guestrooms guest elevator foyers storage and supply rooms and Room Attendants carts and closets to ensure the quality of work of the housekeeping team
Notify Room Attendant/House Attendant of any deficiencies found and return to correct when applicable. Reinspect corrected room.
Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day.
Reports any damage special cleaning change of soft furnishings etc to the Housekeeping Office on any issues in all areas of the hotel
Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant
Must be able to perform all Room Attendant and House Attendant duties
Work with all Housekeeping staff to maintain and improve guest service scores
Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed
Ensures all Lost and Found items are sent to Housekeeping Office
To conduct proper handover daily at the end of each shift with the Shift in charge with the presence of the Junior Assistant Exec Hsk / Assistant Exec Hsk to keep seamless information flow
Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
Follows all policies and procedures ascertained by the hotel.
Qualifications :
Good English Command
High school diploma preferred or equivalent
Minimum 1 years experience in a supervisory capacity in a hotel housekeeping environment
Proven training skills
Experience with hotel Property Management System especially Opera / QMS / etc
Strong organizational supervisory and communication skills
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful highpressure situations
Must be effective at listening to understanding and clarifying the concerns and issues raised by coworkers and guest
Must be able to perform assigned duties with attention to detail speed accuracy followthrough courtesy cooperativeness and work well with limited supervision
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
