Conference Services Manager
Conference Services Manager
Posted on :
18-10-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
The Conference Services Manager (CSM) is responsible for communicating with clients and confirming all set up and food and beverage requirements for conference banquet wedding and catering events. This role works closely with the Sales Team in order to create a seamless guest experience.
Duties and Responsibilities
- Act as Hotels liaison for conference banquet wedding and catering clients establishing and maintaining good working relationships with all departments to ensure client satisfaction.
- Communicate with clients prior to and during events to confirm event details and costs and to ensure expectations are exceeded.
- Share information with the Sales team to develop client relationships and return business.
- Upsell by suggesting higherend food and wine items room upgrades teambuilding activities etc.
- Create floor plans and BEOs for all room setups audio/visual and food and beverage requirements.
- Ensure all required departments have BEOs 10 business days prior to event.
- Manage group room blocks attrition and deposit schedules.
- Track and manage sold function space.
- Assist the Sales Team with the selling of the hotel whenever needed.
- Attend weekly sales and communications meetings.
- Ensure changelogs are updated daily.
- Send personalized thankyou notes and evaluation forms to group organizer at completion of event
Qualifications :
- Postsecondary education in Business or Hospitality/Tourism is an asset
- 24 years of experience in F&B and conferences/events
- Competent in Microsoft Office and comfortable learning new software
- Strong communication and interpersonal skills
- Excellent organizing and timemanagement skills
- Able to remain calm while working under volume and time pressures
- Customer service oriented
- Keen attention to detail
- Teamplayer who actively contributes to a positive and supportive work environment
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
