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Position Summary
The Food & Beverage Outlets Manager will primarily be responsible for ensuring effective daytoday operations of the Food & Beverage Department as well as completing administrative tasks for the department. This will involve developing a highperformance team that is customer focused and profit driven. The F&B Outlets Manager will strive to achieve sales targets while remaining within budget in all aspects of the job. The Outlets Manager maintains facilities and high standards of cleanliness and ensures company culture and vision are exercised while providing excellent guest satisfaction and promoting teamwork. Administrative tasks include ordering scheduling managing labor and inventory management.
Job Duties
Responsible for maintaining a consistently high level of customer service.
Greet and handle all guest interaction with a high level of professionalism and hospitality.
Resolve guest issues.
Strive to achieve sales targets while respecting budgets during daytoday operations.
Monitor and modify pricing and procedures as required. This includes updating the menus and any pointofsale systems to reflect any changes.
Ensure staff compliance with all relevant legislation regulations and policies. This includes Safe Food Handling policies and procedures as well as Health and Safety Legislation.
Ensure that the facility consistently meets cleanliness maintenance and safety standards.
Responsible to lead develop and coach all team members to ensure a high level of customer service as well as maximum profitability.
Delegate tasks appropriately to team members and assist the team as required.
Ensure that food and beverage items are being served in compliance with operating procedures.
Ensures the service stations are clean organized and well stocked at all times. All lighting music and ambiance is appropriate for the meal period.
Hire new team members and oversee training of new team members and develop training schedules as required.
Administer daily tips for the F&B Department
Monitor staff performance and assist in conducting performance reviews.
Monitor inventory to ensure that the appropriate orders are placed while respecting budgets.
Conduct monthly inventories for the F&B Department with assistance.
Be a team player and practice collaboration within F&B and foster this relationship with other departments.
Anticipate and react to any changes in business levels.
Assist with banquets as required.
Other duties as assigned.
Knowledge Skills & Abilities
Completion of a college diploma in hospitality food and beverage service management or other related disciplines.
Ability to work flexible shifts including days evenings nights weekends and holidays as required.
Ability to work under pressure while complying with all relevant legislation.
Strong beverage knowledge required.
Excellent leadership communication customer service conflict resolution and interpersonal skills.
Experience with monitoring and controlling inventory.
Remote Work :
No
Employment Type :
Fulltime
Full-time