Reservation Agent
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
Reservations Agent
As a Reservation Agent you will be the first point of contact for our guests responsible for managing reservations and ensuring a seamless booking experience. Your exceptional customer service skills and attention to detail will play a crucial role in maintaining our high standards of hospitality.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:
- Handle incoming reservation inquiries via phone email and online platforms in a friendly and professional manner.
- Accurately process and confirm reservations ensuring all guest preferences and requests are noted.
- Maintain uptodate knowledge of hotel services facilities and local attractions to provide guests with accurate information.
- Collaborate with the front desk and other departments to ensure a smooth guest experience from booking to checkout.
- Manage and resolve any reservationrelated issues or complaints effectively and efficiently.
- Assist with administrative tasks related to reservations and reporting as needed.
Qualifications :
Your experience and skills include:
- Previous experience in a similar reservations front office or customer service role ideally in a luxury hotel or highend service environment is preferred.
- Experience using hotel reservation systems property management systems (e.g. Opera SynXis TARS or other Property Management Systems).
- Strong communication and interpersonal skills with a customerfocused attitude.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
- Knowledge of Arabic languages is a plus.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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