Guest Service Team Leader
Guest Service Team Leader
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Job Description
Lead the Way as a MultiSite Guest Service Team Leader with Room Expertise!
Are you a hospitality professional with a background in rooms ready to step up and lead a dynamic team Novotelibis Budget & ibis Cardiff Gate on the hunt for a passionate and skilled team leader to guide our guest service teams across multiple locations. If you have a talent for ensuring exceptional guest experiences an eye for detail and the drive to elevate our service standards this is your opportunity to shine. Join us and make your mark as a leader in the world of multisite guest services. Your journey begins here apply today!
- Customer Relations
- Professional techniques / Production
- Talent & Culture Responsibilities
- Commercial / Sales
- Management and Administration
- Hygiene / Personal safety / Environment
- To distribute meals and drinks to guests and to check quantities and presentation based on the order taken.
- To clear clean and lay tables and check the state and cleanliness of crockery cutlery and glasses.
- To be able to work in all F&B Department
- To take part in the preparation and cleaning of the restaurant/bar.
- Interfaces with all departments as necessary (Restaurant Pub Kitchen).
- Ensure full knowledge of the menu and services available to Guests with the incorporation of the Good to Great 5 basics on the daily routine.
- To provide a high level of guest comfort and service following Good to Great guidelines
- Ensure the service regulations of the hotel are applied.
- Preparation of the restaurant/bar and breakfast buffet.
- Preparation of the restaurant dinner buffet included presentation and food quality.
- To adhere to all Health & Safety and Food Hygiene regulations as set by the company
- To maintain good working relationships with other hotel departments and team.
- Any other additional responsibilities given by Reporting Manager
Qualifications :
- Previous Customer Service Experience.
- Cash handling experience.
- Previous Hotel experience in a similar role (Desired).
- Guest oriented service minded and attentive to details.
- Well organised.
- Team spirit.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
