Executive Assistant Manager Director Rooms
Executive Assistant Manager Director Rooms
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
As the Director of Rooms youll play a pivotal role in defining the guest experience at Fairmont Royal York.
In this role you wont just manage roomsyoull define what makes our hotel stand out. Your ability to inspire your team and innovate in service delivery will be the cornerstone of our success. Together well set new standards for luxury and service.
Responsibilities:
- Serve on the Executive Committee to drive the hotels strategic plan.
- Manage all of our rooms teams: Front Office Housekeeping Fairmont Gold Guest Services Guest Experience overseeing more than 300 colleagues.
- Prepare annual budgets and monthly forecasts ensuring financial accuracy.
- Ensure compliance with all of Accor and Fairmonts Room standards.
- Lead the hotel team to achieve outstanding service scores.
- Support the colleague journey and oversee succession planning.
- Ensure the right processes are in place to respond to guest comments and resolve any complaints promptly.
- Foster strong communication and cooperation for enhanced guest and colleague satisfaction
Qualifications :
- Background in both housekeeping and front office operations.
- Involvement with a Luxury product
- Experience in a unionized environment
- University degree preferred Hospitality Management a plus.
- Proven ability to manage multiple projects effectively under pressure.
- Demonstrates success in executing intricate procedures plans and aligning a team towards a goal.
- Exhibits excellent communication skills.
- Organized and attention to detail.
- Talent Development: mentoring and promoting team members to higher responsibilities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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