Lead and guide Security team to provide best service to all team members
Oversee the daytoday management of the Security department
Ensure overall Guest and Colleague safety through the implementation and review of hotelwide security measures
Supervise the work of Security staff from an outsourcing company
Implement appropriate training methods to ensure that the entire Security team is familiar with the standards and can apply them
Responsible for training all newly hired employees in fire safety and first aid
Cooperate with other hotel security agencies and law enforcement agencies and investigate all security issues
Act as a liaison within the community and policing forces to maintain awareness of current security issues
Complete daily Security reports
Perform lock audits as required and assist in maintaining key control
Manage the departmental budget
Balance operational administrative and Colleague needs
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies procedures and service standards
Follow all safety policies
Qualifications :
Previous leadership experience in a similar role required
Certification in CPR First Aid required
University/College degree in a related discipline preferred
Be knowledgeable in the use of all security equipment i.e. radios cameras electronic lock systems and report any safety security and/or fire hazards or violations
Computer literate in Microsoft Windows applications required
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs remaining calm and courteous at all times
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