Front Office Supervisor MF
Front Office Supervisor MF
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities and essential job functions include but are not limited to the following:
Supervisory Role:
- Oversee the team and ensuring a smooth process.
- Training and induction of all new staff to agreed standards.
- Receive feedback from guests and ensure quick and effective handling of issues.
- Deal with complex enquires and complaints from clients relating to reception functions.
- Manage daily issues that may arise within the team.
- Participate in monthly team meetings.
- Communicate effectively with other team members.
Reception Duties:
- Extends a warm efficient welcome for customers.
- Check in and check out of guests procedures on the Information Technology system installed at the hotel.
- Responds to phone calls and occasionally may take bookings.
- Collaborating closely with all hotel departments (Housekeeping Maintenance F&B) sharing or acquiring important information about special guest requests and needs.
- Rooming of guests and description of room features.
- Create cash register and daily closing.
- Invoice control and credit handling.
- Create cash register and daily closing.
- Answering and fulfilling all wishes and inquiries of the guests.
- Complaint handling.
- Epitomizes the Heartists spirit in his/her interactions with customers
Health / Safety of people / Environment:
- Supervises the cleanliness of the workplace and the proper functioning of the equipment made available to him/her
- Knows and follows the procedures in the event of a fire evacuation.
- Knows and applies the sustainable development programmer policy.
- Ensure compliance with service quality and hygiene standards.
- Applies safety rules in customer reception particularly for customers with disabilities
Qualifications :
- Degree in Hospitality / Tourism
- Minimum 2 years of experience as a Receptionist Supervisor in a 4 or 5 * Hotel preferably member of an International Hotel Chain
- Excellent command of English language. Any additional language will be considered as an asset
- IT skills (word processing and spreadsheet OPERA)
- Sense of service and hospitality
- Team spirit
- Personnel management
- Fully committed to customers
- Sense of detail
- Organization and rigor
- Flexibility and versatility
- Ability to work effectively as a team and sense of initiative
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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