Assistant Housekeeping Manager

• Assist the Executive Housekeeper and Assistant Housekeeper in planning and organizing the housekeeping department all public areas guest rooms laundry and linen.
• Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.
• Monitor the Housekeeping ambassadors performance to ensure that guests receive prompt and courteous service.
• Supervise the ambassadors within the department and ensure that the correct standards and methods of service are maintained as stated in the Departments Operations Manual.
• Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing facilities and equipment are clean and in good repair well maintained and replaced or refurbished as required.
• Assist to plan and organize regular departmental training for all ambassadors especially new ambassadors paying particular attention to courtesy efficiency service standards grooming diplomacy and actual job knowledge.
• Prepare weekly staffing schedules monitor ambassador attendance and conduct labour planning to meet with activity in the Hotel so as to maintain cost effectiveness.
• Assist to prepare various monthly reports and submit them to the Executive Housekeeper.
• Ensure that room cleaning productivity is monitored closely and maintained
• Assist the Executive Housekeeper and Assistant Housekeeper in the daily checking of guest rooms and public/Heart of House areas to specified performance standards.
• Maintain an accurate and proper inventory of all stocks guest supplies linens etc to prevent pilferage or loss of any nature.
• Ensure that the incidents and procedures of Lost and Found properties are properly recorded and stored accordingly.
• Assist the Executive Housekeeper and Assistant Housekeeper in ensuring ambassador development through regular follow ups taking on board both positive and constructive feedback.
• Doing performance reviews as part of KPI and follow through the actions required for team development.
• Accountable for the proper usage of all equipment and their periodical servicing to ensure efficient working conditions.
• Be engaged in ambassador empowerment by mentoring and coaching key motivated ambassadors.
• Assist the Executive Housekeeper and Assistant Housekeeper in sustaining the Planet 21 program initiatives within the department and throughout the Hotel.
• Handle or resolve all guest complaints establish amicable relations with guests of the hotel looking after their needs and comforts at all times.
• Monitor productivity of the team. Motivate and support them lead by example help them to reach targets in place.
• Process timesheets to meet deadlines ensuring accuracy.
• Openly communicate with ambassadors ensuring regular briefings occur and all relevant information is passed on. Ensure you give the team feedback.
• Take responsibility to ensure all required tasks are completed accurately and within given time frames. Ensure a concise hand over.
• Ensure required levels of stock are available and order to par levels if necessary.
• Ensure all department equipment and work areas are maintained to a high standard.
• Ensure security of guest rooms and keys.
• Assist with regular stocktaking.
• Liaise with Front Office and Engineering regarding ready rooms ensuring guest requirements are met.
• Any other reasonable request within your range of competence as required by your Supervisor or Management.

Qualifications :

• Previous Housekeeping management experience in a similar role is essential.
• Experienced in the luxury market previous 5 Star experience essential.
• Strong operational background with experience in the implementation and management of brand standards
• Experience in the coaching and development of a professional management team.
• Sound knowledge of Opera and Microsoft applications.
• Proven experience with cost control including payroll expenses and forecasting
• Well groomed & articulate in communication.
• Fluent written and spoken English
• Excellent time management organisational skills and ability to work autonomously.

Remote Work :

No

Employment Type :

Fulltime