Reservation Manager
Reservation Manager
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
Customer Service
- Maintaining guest profile and updating the same on regular basis
- Ensure to interact with the guests & enable the team to understand guest requirements
Financial
- Responsible for maintaining high level of room sales by up selling.
- Adhere to Accor guidelines for all the financial related procedures
- Ensure maximum room occupancy within agreed overbooking policy.
- Ensure to balance the accounts on a daily basis.
Operational
- Adhere to the Standard Operating policies & Procedures.
- Ensure maximum room occupancy within agreed overbooking policy
- Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
- Check the grooming and hygiene of the team.
- Conduct briefing for Reservation team
- Communicates with GSM all information likely to be interest to them
- Closely liaise with Sales & Marketing
- To practice up selling of rooms
- Ensuring that the team strives for achieving the budget and goals of the department
- Ensuring that the guest special requests are taken care of.
- Ensuring that the airport pick up and drop is communicated to team well in time
- Ensuring the all VIP to be marked on the system as VIP
- Making sure that the Opera system does not have double guest profile
- Ensuring that the field picked up in Opera are accordingly to the guest information
- Reports to be in proper manner
- Ensuring that the inventory is properly controlled
Personnel
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality followed by honesty integrity ethical behaviour tactfulness openness and cultural awareness;
- Ability to accept responsibility;
- Self confidence motivation drive and tenacity;
- Ability to enhance organizational performance;
- Ability to clearly delegate tasks and responsibilities;
- Ability to think strategically inductively and creatively;
- The propensity to recognize and acknowledge other peoples ideas.
Other Duties
- Ensure cleanliness of all areas under the supervision
- Helping other department in case of emergency.
Qualifications :
Graduation
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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