Collaborate with Sales Manager in the planning and development of sales strategies as well as in setting sales goals and standards.
To negotiate contracts with clients and to ensure that all necessary paperwork (e.g. credit agreements etc.) is in place prior to clients placing business
To maintain an efficient sales office procedure and to insure the regular maintenance of an accurate and updated accounts/contacts database and followup procedures
Ensure contact is maintained with clients to create a good work relationship that supports sales as well as increases customer base
Effect periodic sales meetings and update records on ANAIS
Ensure adherence to the work ethics policies and regulations of the Hotel
Perform administrative tasks of production recording filing and inventory
Responsible for recommending solutions which will help in enhancing the profits of the company and should be a problem solver.
Provide excellent customer service and ensure that all the customers are satisfied with the services and are not facing any issues
Responsible for developing strategies and suggesting changes which will help bring about more profit and improved sales
Have a thorough understanding of the drivers of the business in hospitality sector and have demonstrated the ability to adapt and deliver in an aggressive and competitive environment
To assist the Sales & Marketing Manager in managing and coordinating all efforts of the Sales & Marketing operations to ensure efficient prompt courteous consistent quality and proactive service for all hotel guests
Be aware of local market competition to monitor trends within the industry and make suggestions how these could be implemented in the hotel
To pass on all complaints/comments received from customers/clients regarding the hotel hotel services etc. to the management immediately
To be fully aware of the hotels major corporate clients and highprofile individual guests current VIP guests hotel promotions and room rates
To maintain and exceed the hotels revenue goals within the allocated market segments
organize and conduct familiarization tour of the hotel
To maintain confidentiality of the information directly related to the hotels activities and to not divulge such information outside the hotel.
Qualifications :
Degree in Marketing Business Administration and other related fields
Minimum of three (3) years working experience in similar role hotel experience will be a plus
Sound knowledge of digital and traditional marketing strategies and operations
Problem solving communication skills as to relating with clients and colleagues
Proficient in the use of Opera & other related software for effective marketing communications & operations
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