Front Office Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Supervise the daytoday operation in Front Desk.
- Check all colleagues grooming and hygiene standards of colleagues
- Constantly apply standard operating procedures in your department.
- Ensure that the check list done properly and sign the check list after the completion of the required shifts tasks.
- Adhere to hotel policies and procedure.
- Check the HK discrepancy report and update FDM AFOM and FOM if required.
- Do the credit limit check on daily basis for all guest in house.
- Check the FD colleagues transactions during the shift closure.
- Lead and supervise the daytoday operation of the department to ensure service standards are followed with friendly and engaging service.
- Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Display a proactive and leading role in terms of service culture development team image systems procedures and skill development.
- Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and upselling the property.
- Maintain an uptodate knowledge of hotel information and local services including operating hours promotions events attractions and any allied information.
Qualifications :
- Minimum 12 years experience in a similar role within an international brand.
- Prior experience working with Opera and other related systems.
- Strong interpersonal and problemsolving abilities and the ability to lead by example.
- Fluency in English; additional languages are a plus.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
