Front Desk Agent
Front Desk Agent
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
Under the general guidance of the Front Office Manager or any other authorized by the management assist in ensuring delivery and retrieval of luggage to all guests in a courteous timely and professional manner.
- Actively welcome and greet arriving guests and retrieve their luggage
- Escort guests to their rooms explain the room facilities and sell the hotels various outlets (restaurant bar spa)
- Deliver luggage messages faxes packages etc. for guests and to undertake various other requests in order to ensure their comfort
- Transport departing guests luggage from the room to the lobby ensuring that the guest has verified that all luggage has been accounted for
- Ensure that luggage has been stored safely according to prescribed procedures
- Ensure that the luggage storage area is kept clean and tidy at all times
- Inform guests with savvy knowledge of hotel its services the city and local happenings
- Be fully aware of what functions are going on in the hotel
- Provide gracious attentive and friendly service
- Ensure guest privacy and security any confidential guest information is not disclosed and process are aligned with Mondrian Singapore Duxton confidentiality standards
How do I deliver this
- Tell it like it is Authentic honest you mean it sincere true.
- Have fun and make friends fun energetic whimsical upbeat wink casual.
- Ive got your back Accountable responsible makes up for own promises knows how to take ownership follows thru dependable.
- Play to win Original cutting edge new outside the box; open to new possibilities different.
- Right here right now Attentive detailoriented always focused always in the moment precise owns the guest.
Qualifications :
- Service focused personality is essential; previous Front Desk experience preferred
- Must be available to work a variety of shifts including mornings evenings overnights weekends overtime shifts split shifts and holidays
- Computer literacy a must with Opera experience an asset
- Professional appearance and demeanor
- A passion for Guest Service and a skill for anticipating guest needs
- Ability to work in a team environment
- Strong communication and interpersonal skills required
- Ability to work under pressure and manage conflicting priorities
- Postsecondary education in Hotel Management an asset
- Ability to speak another language fluently an asset
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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