Assistant Manager of Luxury Retail Boutiques

The Retail Assistant Manager role is a fulltime management position responsible for all aspects of managing retail stores on property. Accountable to delivering sales plan through effective management/delegation of store and operational tasks. Retail Assistant Manager reports to the Retail Manager while supervising sales leadership team and store sales associates.

Summary of Responsibilities:

Reporting to the Retail Manager responsibilities and essential job functions include but are not limited to the following:

Building High Performing Teams:

• Attract hire develop inspire and retain top talent
• Coach develop to maximize the success and selling potential of all sales associates
• Set and reinforce clear and aligned expectations performance results and accountability with all associates
• Effectively and fairly manage and drive high performance of all associates in all boutiques shops on property
• Ensure onboarding and continued training of the associate team in all boutiques shops on property
• Positively communicate personal and outlet sales goals (Budget Average Daily Sales Units Per Transaction Employment Engagement Survey) promotions and incentives to team.

        Selling Effectiveness:

• Analyze the business and create/communicate clear action plans that optimize results and ensure effective execution of all initiatives
• Ensure team communication; reinforcing that retail leadership at every level are focused and accountable to selling
• Develop and grow a highly satisfied and loyal customer base through team follow up and accountability
• Develop and drive company selling strategies that will be implemented by the retail leadership team
• Develop shopping experience initiatives in all boutiques shops on property
• Implement company selling strategies in all boutiques shops on property

Live the Culture:

• Make good factbased shopkeeper decisions that keep the store full and abundant
• Build a store environment that is sharply focused on consistently delivering exceptional shopping experiences
• Lead consistent focus on delivering engaging customer experiences
• Promote the culture of colleague recognition in all boutiques shops on property
• Build a team that works well together based on the needs of the division

Operational Excellence:

• Direct inventory management activities
• Proactive Outlet Operation Execution (Business Preparation Management Coverage Communication)
• Accountability of all outlet financials Labor management Control Costs Food Cost Beverage Cost COS All Operating Expenses
• Execute updated floor sets and product change over in outlets based on needs of the business and seasonal periods.
• Act as manager on duty when scheduled to address customer service vendor  concerns maintenance issues
• Partner with the sales lead team to support action plans that optimize results and ensure effective execution of operational initiatives
• Accountability of all policies and procedures in all boutiques shops on property
• Incorporate Loss Prevention and safety messages into daily operations
• Maintain OSHA requirements to ensure the outlets are a safe working and shopping environment.

Daily Meetings & Tasks

• Retail Leadership floor presence
• Starbucks food order beverage requisition
• Daily Retail break schedule and execution
• Prepare for and conduct morning and afternoon pre shift team meetings
• Check off side work lists for Starbucks and Provisions teams
• Daily division void log follow up & accountability
• Daily Provisions merchandise pull
• Starbucks cash tip distribution
• Storeroom walkthrough
• Daily TAS management & candidate interviews
• Review daily AVERO commentary Assistant Retail manager follow up and accountability
• Silverware Champion duties
• Update Trello

Weekly Meetings & Tasks

• Prepare agenda and facilitate weekly retail leads meeting
• Review and submit weekly buyers reports for all shops Retail Manager to approve Retail leads follow up and accountability
• Weekly direct report one on one meetings
• Weekly one on one with Retail Manager
• Attend and present division update in weekly OPS meeting with Retail Manager
• Review and submit retail commissions
• Review and submit Starbucks Hours for Gratuity
• Review and submit biweekly Timesaver reports to Payroll Retail Manager to approve

Monthly Meetings & Tasks

• Prepare and facilitate monthly P&L review
• Prepare P&L commentary and review with Retail Manager
• Create schedule and execute internal health inspections with Retail Supervisor
• Create and distribute Monthly Budget Calendars
• Execute monthly shop inventories in partnership with Retail Storeroom Manager

Quarterly Meetings & Tasks

• Create and schedule quarterly shop deep cleaning
• Review Team training needs developing training programs

Annual Meetings & Tasks

• Submit Retail leads reviews/ developmental plans Retail Manager to Approve
• Ensure completion of all shops hourly reviews and development plans Retail manager to Approve

Other Operating Purchase Requests & Approvals

• Assistant Retail Managers to submit purchase request to Retail Manager to review with Director of Retail
• Purchase requests are approved by Director of Retail

Qualifications :

• 3 Years Retail Sales Management Experience
• Must be fluent in Timesaver Excel Word Power Point Publisher POS
• Must have Maricopa County Food Handlers Card and AZ Liquor Server Certification
• Proven ability to drive sales results through a strong level of business acumen
• Demonstrated success in talent development/management
• Strong communication skills and ability to foster a customer focused selling culture
• Availability for varied weekly shifts including weekend closing and peak shifts

Remote Work :

No

Employment Type :

Fulltime